Privacy Policy

Safety of your details

How safe are my transactions?

Granada Batteries Ltd takes the security of your details very seriously. We use industry standard encryption methods. Our site uses the strongest commercially available level of encryption, 256-bit SSL (Secure Socket Layers). When you enter the checkout process you will notice the main page reference will change from http://.... to https://......, this confirms that your transaction is securely encrypted. We do not see or store any of your financial details, we simply receive a confirmation that a payment has been made

What information do you collect about me and why?

Granada Batteries Ltd (Granada Batteries) provides your goods and is the data controller of information that you provide when you order goods. Granada will use the information given to it in the following way:

• To provide goods and services. In the course of providing such services, your personal information may be transferred to agents, service providers, employees and Group Companies. In some instances, your information may be transferred outside of the European Economic Area. We will employ appropriate security measures to protect your personal information where this is the case.
• We have a legal duty to disclose information about you to any relevant regular if required
• To administer any prize draw or competition you may enter.
• For marketing purposes. We may send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. If you do not wish to be contacted for marketing purposes by Granada please refer to the option to unsubscribe.
• From time to time we may access publicly available information relating to you on the internet (for example on social media websites) to assist in fraud prevention, for identity verification and for marketing.
• Granada Batteries may pass your information to other Group Companies and third parties for debtor tracing and debt recovery purposes.

Fraud Prevention

We are committed to detecting and preventing fraud and we use a variety of fraud prevention tools. For everyone’s protection, Granada Batteries check the details of every first order with the fraud prevention agencies and these checks may be repeated with future orders. The Group Companies may also use the information you have given, or which the Group Companies already hold about you. If you are accessing our websites, for the purpose of detecting fraudulent activity, Granada Batteries may use and share information it receives relating to the device you have used to access our websites.

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.

Law enforcement agencies may access and use this information.

We and other organisations may access and use this information to prevent fraud and money laundering, for example, when:

• Recovering debt;
• Checking details of job applicants and employees

Granada Batteries and other organisations may also access and use from other countries the information recorded by fraud prevention agencies.

Please telephone us if you want to have details of those credit reference and fraud prevention agencies from whom Granada Batteries obtains and to whom Granada Batteries gives information about you. You have a legal right to these details.

Granada Batteries and other organisations may also access and use from other countries the information recorded by fraud prevention agencies. If Granada Batteries identify fraudulent activity, they will share this information with other organisations and Granada Batteries will access and use information on fraudulent activity provided by such other organisations.

How to contact us

If you have any queries about how we use your information or on data protection generally please contact us at the Granada Batteries.co.uk, Unit 8 Southgate Industrial Park, Green Lane, Heywood OL10 1ND.

A full list of Group Companies who may receive your information is available from the Data Protection Unit at the above address.

Unsubscribing

From time to time we may contact you with details on special promotional offers or products that we think you would be interested in, via Email, Telephone, SMS, Post or from specially selected Third Parties, If you do not want to receive these communications you can opt out in the following ways:

1. Existing customers who have registered their account online – log into My Account, go to Newsletter Subscriptions and uncheck the box

Registered company details

Registered office: Granada Batteries Limiteed, Unit 8 Southgate Industrial Park, Green Lane, Heywood OL10 1ND. Company Registration Number 4697023 VAT Registration Number GB 562 5936

Terms & Conditions for this website

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:

Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

1. Ownership

1.1 This site is owned and operated by Granada Batteries. Our registered office is Unit 8 Southgate Industrial Park, Green Lane, Heywood OL10 1ND.

1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

2. Ordering Goods

2.1 All orders placed through our website will be subject to our acceptance of the order.

2.2 When you submit an order to us on our website you will receive a ‘bounce back’ confirmatory email of this order saying that we are processing your order. You should check this email for accuracy and let us know immediately if there are any errors. This email does not constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.

2.3 Should you wish to cancel your order or return any goods, please go to the Returns Policy section for further information.

2.4 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance.

3. Processing your orders and payment

3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Shipping Information section.

4. Delivery

4.1 Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our delivery services and we may not be able to arrange delivery of some items to such addresses. You will be notified of this when you place your order.

4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

4.3 All items are subject to stock availability.

4.4 When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

4.5 Please note that if you wish to return goods, you have 14 days from receipt of the goods to return them to us. For further information on returns please see the Returns Policy section.

4.6 If an item is faulty please contact us immediately, but within 14 days.

4.7 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.

5. Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.

6. General

6.1 The use of our site and any contracts formed are governed by English law. Only orders from countries within the EU will be accepted.

6.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

6.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

6.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.

6.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

6.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

6.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

6.10 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

6.11 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

6.12 Any unauthorised use of material on this site is strictly prohibited.

6.13 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

6.14 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.

7. Copyright

7.1 We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

7.2 Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

7.3 We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our product offer(s), ordering goods or services from us or obtaining contact information for us.

7.4 Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us.

7.5 You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

7.6 You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

Order Acceptance

Your order will be accepted by us, and a contract will then be formed between us, when we despatch the goods to you.